Call script
~60 seconds“Thanks for calling Hartford County Housing Authority's lease-up support line. This is Casey. How can I help you today?”
“Hi Casey, this is Mike. I'm the landlord for Jamal Reed's unit. Why hasn't the inspection been scheduled yet?”
Thanks, Mike. I see the R F T A packet for Jamal Reed's unit, and it is not inspection-ready yet. We still need your W nine, A C H direct deposit form, unit availability date, and utility responsibility confirmation for water and sewer. Would you like me to send the correction link?
“Yes, please send it.”
Absolutely. I just sent the landlord correction link to the mobile number ending in two two zero nine. Is there anything else I can help you with while I have the packet open?
“What happens after I submit those?”
Once those items are submitted, the packet is rechecked and moves to staff inspection review. Staff still makes the inspection and tenancy approval decisions. Anything else I can help you with today?
“No, that's all. Thank you.”
You're all set, Mike. The correction link has been sent, and the packet will move forward once those items are submitted.
Say this first, then dial
“Now I'll play Mike, a landlord. This is one of the most common lease-up calls: “why hasn't inspection been scheduled?” The important thing is that PHC does not just answer the question — it tells the landlord exactly what is blocking the packet.”
Talking points
- The landlord gets the real reason inspection hasn't been scheduled.
- The correction link is texted while he's still on the line.
- No specialist picked up the phone, yet the packet keeps moving.
- Staff still make inspection and tenancy approval decisions.
If Casey can't hear you, calmly repeat the same line — it picks up where it left off.